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Sonterra Health Center

18514 SONTERRA PLACE, San Antonio, TX 78258

  • North
  • Nursing Home
321501

4 Reviews

Highly Skilled Nurses

We offer both private and shared facilities

Contact Sonterra Health Center at:

Phone: (210) 545-4800

Detailed Ratings

cleanliness: 4/5

condition of grounds: 3/5

staff: 4/5

community: 4/5

Location

4 Sonterra Health Center Reviews

12/23/14

“My fiance was there when she shattered her right ankle. The PT’s were very patient with her and helped her build her strength so she could go home and continue with PT. She is going there again tomorrow after a hospital stay for Renal problems, and I couldn’t be happier. I never felt that they wanted her to stay longer. They knew that both her and I was anxious to get her home. It will be the same this time. She is going to schedule a hip replacement when she gets her strength back, and will be here after that procedure. Everyone there is upbeat and always have smiles on their faces. My fiance said that it made her stay even more pleasant. I highly recommend this facility for anyone that needs skilled nursing.” ~Google Reviews

cleanliness: 3/5

321501

condition of grounds: 3/5

staff: 4/5

community: 4/5

12/23/14

“My mother came to Sonterra Health Care Center after being hospitalized for 11 days due to weakness, pneumonia, and cancer diagnosis during the stay there. She had a PEG tube so food at the center is not assessed. The staff was friendly and supportive at all times. Their plan was goal based and not based on insurance benefit deadlines, which wasn’t a concern to us anyway. Our goal was to ensure mom could come home and safely navigate her daily routine for as long as possible. When we determined mom was capable of doing that, we requested discharge. The staff worked together and executed our wishes in a timely manner. Her total stay was 22 days, in which time she went from bed ridden to walking 100 yards at a time.

I don’t really have a comparison since my last experience with a nursing home was 30 years ago with my grandmother. Still, we had no issues with the center and I would recommend it to others in need.”
~Google Review

cleanliness: 4/5

43211

condition of grounds: 4/5

staff: 4/5

community: 4/5

12/23/14

“My father is currently at Sonterra Health Center for the second time following another hospitalization. Overall, we have been very pleased with the facility. The staffing numbers are excellent and the nurses we have interacted with are both professional and caring. We have been especially pleased with Thomas, Cheryl, and Lisa. They have been very responsive when we have mentioned various preferences or needs. (It helps for a family member to act as an intermediary to ensure that everything is getting done.) The physical therapists do a terrific job meeting therapeutic needs - whether they be physical, mental, speech-related, etc. On Friday my father had a physical therapy assessment lasting 2 1/2 hours. This morning he began two-a-day physical therapy sessions and they really worked him hard. Regarding the time for dinner service, an earlier reviewer was correct in that it typically takes a long time to be served. Our solution is to just show up in the dining room later than scheduled so you will not have to wait as long. (The food is not great, but we have never heard of gourmet food at any nursing home. The dietician does seem to be responsive to requests such as omelettes and breakfast tacos rather than scrambled eggs.) My father had 100%-paid nursing care with physical therapy for 20 days in May and we did have to be aggressive in arranging his departure to avoid out-of-pocket expenses after that. However, the staff was very responsive to our requests. While the atmosphere there is a bit sterile and could benefit from a more “cozy” feel, the facility is extremely clean, bright, and smells good. One complaint: even though patients are supposed to get showers 3 times a week, the schedule can be pretty haphazard. Overall, it is a quality facility.”
~Google Reviews

cleanliness: 3/5

43211

condition of grounds: 3/5

staff: 5/5

community: 5/5

06/16/15

To previous poster: Adjustment period, I would say, is where the hard part comes in. Staying in a new home , where tnghis are completely different than what we’ve been used to , wouldn’t be easy at all. But   yes   meeting new friends and acquaintances helps the adjustment period a whole lot less of a burden. Nice post knowing about how your grandmother feels like gives me an impression that my grandmother will be just fine in the facility, too thanks!

cleanliness: 4/5

215021

condition of grounds: 2/5

staff: 2/5

community: 2/5

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